Upon our Thailand hotel and resort reservation, a dynamic booking engine is running by R24.org system. Details as following:

1. After we receive your booking enquiry, you get a detail offer about availability, total costs and the cancellation policies for the requested period.

2. Given that you entered a valid email address, you will receive an answer within a few hours. However due to different time zones and weekends, this can be delayed by up to 24 hours in some cases.

3. If room is available and you wish to confirm, you might be ask to secure the booking by a deposit within 2 days. Please note that room availability sometimes change daily, especially during peak seasons.

4. The deposit is usually between 10-30%. The balance to be paid either direct at the hotel or 2 weeks before arrival. This depends on seasonal policies by the hotels and all these details you will receive in our email response.

5. For any deposit, you will receive an electronic payment receipt. In case a balance payment is requested 2 weeks before arrival, you will receive an exchange voucher to be shown when check-in.

6. For pick-up service request, please re-confirm flight details before arriving.

7. Never send credit card details by email or from unsecured websites! Either use our secure online payment page or send credit card details by Fax.

8. If you have to cancel a reservation, please do it as early as possible by email or Fax. The hotels' cancellation & refund policies will be in the email you will receive from us.

R24.org and other associated websites are only a provider for information and communication and not responsible for any services of the hotels/resorts. Especially if the hotels/resorts confirm with help of R24.org, we pass it to you by email, but R24.org is not responsible for a confirmation issued by the hotels/resorts or their services.

No claims of recourse can be asserted to R24.org and associated websites/partners.